At Embroidink, we take pride in the quality of our products and services. Please read our Refund & Return Policy carefully, as it applies to custom orders, resale items, and services involving both Embroidink-provided apparel and customer-supplied apparel.

Custom & Personalized Items

Because custom and personalized products are made uniquely for you, we cannot accept returns or issue refunds unless:

  • The product or decoration is misprinted,

  • The item is materially flawed, or

  • The item arrives damaged or defective.

If you believe your item qualifies, please contact us within 7 business days of receiving your order to request an exchange or refund. Unfortunately, we cannot process requests submitted after this time frame.

Important: Please do not send your purchase back to the manufacturer.

Resale & Ready-Made Items

Resale and non-customized items may be eligible for return or refund if they are defective, damaged, or unused in their original condition. Sale and clearance items, however, are final sale and cannot be refunded.

Services Involving Apparel

Embroidink-Provided Apparel

If we supply the garment, the same return/refund guidelines as above apply. We will replace or refund if the product or decoration is defective.

Customer-Supplied Apparel

If you provide your own garments for decoration, you acknowledge and accept the risks associated with customization (such as fabric inconsistencies, manufacturer defects, or limitations of certain fabrics).

  • If a mistake is made on our end, Embroidink will replace the apparel with the same garment when possible. If the exact garment is unavailable, we will replace it with the nearest matching style, color, or brand.

  • If an error is caused by garment inconsistencies, defects, or other factors outside of our control, Embroidink is not responsible for replacement or reimbursement.

  • To help avoid production delays, we strongly encourage customers to provide extra garments in each size when submitting customer-supplied apparel.

Refund Process

Once your return is received and inspected, we will notify you by email regarding the approval or denial of your refund.

  • Approved refunds will be issued to your original payment method within 7–10 business days.

  • Late or missing refunds: If you have not received your refund after the stated processing time, please check with your bank and credit card provider. If the issue persists, contact us directly.

Exchanges

We replace items only if they are defective or damaged. To exchange an item for the same product, please contact us for instructions before shipping.

Gifts

  • If a non-customized item was marked as a gift and shipped directly to you, you may receive store credit for the value of your return once received.

  • For customized gifts, refunds can only be issued to the original purchaser.

Return Shipping

To return your product, please contact us first to initiate the return process. Once your request is approved, we will provide you with the appropriate return address and instructions.

  • You are responsible for return shipping costs.

  • Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

  • For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Contact Us

For questions related to refunds and returns, please reach out via our contact form or email.

Last Updated: August 2025